How To Lookup DDI Programming 2000 IPS

Quite a few people have asked us why there isn’t a simple GUI tool to do this. The most imporant word of the last sentence was “simple” – because there is a GUI tool for looking up DDI translations (as we call it!), but we’ll stick to MOC mode programming in this post.

For those who don’t know – DDIs (Direct Dial Inbound) is a single or range of phone numbers which are all on your ISDN circuit. An ISDN2 or ISDN30 circuit can have between 1 and unlimited telephone numbers attributed to it – and when someone dials one of these numbers, BT (or whoever your carrier is) will present the last few digits down the wire to your phone system. It’s then up to the phone system to decide what to do with it.

The NEC 2000 IPS supports between 3 and 4 digits at the end of any DDI for programming. You use a seperate command to tell the system whether it needs to look at the last 3 or 4 digits.

Usage – Part 1

The first command for DDI programming is 76xx. The xx part of the command is the DDI plan you’re looking at – which is 99% of the time DDI plan zero. So let’s assume this and use the full command 7600.

The FD (first data) for command 7600 is the last few digits of the DDI you wish to look up – lets say for example the DDI 0207 111 1234 is the number we wish to scrutinise. If you had setup the IPS to look at the last four digits, then you’d type 1234 as your FD, if you setup the IPS to look at the last three digits, then you’d type 234 as your FD.

The SD (second data) for command 7600 This will read back to you either “NONE” or a 3 digit number. This number is essentially a table reference in between 000 and 999. The table is there inbetween the last bit of programming to give you the flexibility of pointing a DDI to one of four destinations, depending on whether the NEC 2000 IPS phone system is in Day, Night, Mode 1 or Mode 2. I digress!

You can change this SD to anything you desire, between 000 and 999 – just be aware that in the next section of this tutorial, we may find the number you chose is already being used. We’ll set this to 100.

Usage – Part 2

The second command for DDI programming is one of four settings – 7601 for when the PBX is in day mode, 7602 for night, 7603 for Mode 1 and 7604 for Mode 2. You will almost always only use Day and Night (if that!).

So let’s have a look at the Day mode for 100 (set in command 7600).

The command is 7601, followed by the FD of 100, which will return a second data of “None” or a number. This final number is the terminating destination of this DDI – it could be an extension, a virtual number, a queue or most things ‘internal’. You cannot point a DDI directly to an outside number.

Problems & Solutions

Probably the biggest complaint with DDI programming in MOC is that there isn’t a command to display the information in reverse. Example, if I have an extension 100 and want to know it’s DDI, I can’t simply look this up quickly. I have to trawl through all the whole table (in 7601,2,3,4 – 1000 numbers, potentially) looking to see if there are any matches.

If you’re familar with the MACH Script Editor – then you can run a command in to lookup all DDIs which have been assigned. It takes a while but is useful in cutting away all the chaff.

There is a GUI for DDI translations in MATworX version 11 or higher.

 

Leave a Comment

You must be logged in to post a comment.

About NECPBX

This website is run by ProAction Networks - a voice, data and internet technology company - based in Milton Keynes, Buckinghamshire, in the United Kingdom.

The main aim of this site is to provide a free resource of NEC 2000 IPS and Zeacom Server resources to both our customers and complete strangers! Over the years, we've worked with so many NEC 2000 IPS and Zeacom engineers, and one of the biggest problems supporting this phone system and CTI server is that there is so little resource on the internet. This is a place to share problems and solutions.

ProAction Networks, who sponsor the upkeep of this site specialise in supporting business voice and data systems, troubleshooting IT problems, and providing web development for individuals and small businesses.

ProAction's specific voice specialities are TDM and VoIP systems, such as the Cisco Call Manager & Call Manager Express, the NEC 2000 IPS PBX (also known as NEAX 7400 or Sopho IPS), the Aastra and Ascom telephone systems. We also have significant experience with implimenting and supporting the Zeacom Communications Server.

As a Cisco Select Partner, ProAction Networks are fully trained in supporting organisation data networks. Additionally as a Microsoft Partner, and with over 15 years experience supporting Microsoft Server environments, ProAction Networks are able to fully support your Microsoft back office setup.

Services

ProAction Networks can provide you with:

  • IT and Telecommunication Troubleshooting
  • ProAction Networks are tuned into the needs of small to medium businesses in the UK - supporting IT and Data infrastructure, and Telecommunication backbones. Recent projects include implimenting a smartphone mobility solution for an Accountancy company, enabling them to manage their calendar, contacts, emails and web work anywhere with a mobile-phone signal. We also recently implimented a Zeacom call centre solution for large UK software company, installing the call centre in the USA, whilst providing management, reporting and the ability to take part in the call delivery of American calls, whilst working in the UK.

  • Casual and Contractual IT/PBX Support
  • ProAction Networks, work closely with organisations to provide them with a satisfying support solution, available 24 hours a day - on the telephone, in person and online. ProAction Networks have an online support portal to enable their clients to get instant support, see and make updates, interact with support staff, browse a knowledge base and lots more. We also monitor equipment and services remotely, and proactively audit systems week by week to determine potential problems before they occur.

  • Web Design and Integration
  • ProAction' biggest growing division designs and system-integrate for clients - helping them improve their efficiency, save money, and work better with their client. Our web development allows the customer to take control of their web portal - providing classy designs, secure and dynamic database-driven portals, interactive management and live information. All our sites are developed to be completely self-sufficient by the customer for the years ahead.

    ProAction Networks also provide unlimited hosting on your own server in our datacentre for only £29.99 a year. Unlimited email addresses, Unlimited bandwidth, Unlimited space are some of the many benefits to hosting with ProAction Networks. Additionally all our customers have their own management portal, with analytics, mySQL, PHP and shopping carts built in and free of charge!

  • Home and Small Business IT Support
  • ProAction Networks also provides a cheap, but professional IT service to home users - solving their problems in and around the home, or small office, from Media Servers, Wireless Networks, Data Storage, through to Operating Systems, Hardware, Training and general troubleshooting.

Contact Us

You can call us anytime on 0800 091 0046

You can expect immediate Tier 3 Engineering Support on the NEC 2000 IPS or Zeacom Server, on 09050 990010. Calls are charged at 50p per minute from a UK landline. Calls from Mobile phones or other lines may vary.

Visit our main site's contact page for more ways to get in touch, or fill in the simple contact form below:

  • Contact Alex - Site Editor

    Your Name (required)

    Your Email (required)

    Subject

    Your Message

  • Recent Posts

    Jan

    05

    Happy New Year 2010

    Thanks for visiting and hope you find this information helpful. I’ll try to update with more stuff at least once a week. Any questions or if you’re in the UK and need support, you can get in touch via the contact tab at the bottom of this screen.

    Mar

    04

    More Updates

    Hi Everyone. I know, I know – updates have been thin on the ground and for which please may you accept my humble apologies!!! I just added the SMDR manual for the NEC 2000IPS and am going to add a few more useful articles now. Be Well!

    Jan

    04

    Happy New Year!

    Hi Everyone! Sorry it’s been quiet here the last few weeks. It’s been a busy Christmas season, and there has been a bit of the old lurgy drifting around NECPBX Towers, meaning people have been desperately trying to breathe, cough and get better. New updates coming soon. Any questions – give the forums a post!

    Terms | Conditions

    Limitations of warranties and liability

    Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

    Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

    (a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;

    (b) we will not be liable for any consequential, indirect or special loss or damage;