Okay, I’ll admit it. I haven’t spent as much time here as I should have. For this, please accept my humble apologies. I’d originally developed this site over a year ago when I was really just a beginner in HTML and PHP. I am now slightly less a beginner and understand far better how to make this site work now.

So, I’ve cleaned it up a bit, opened up commenting (which I had to shut due to a massive amount of SPAM!) and in the next few days I am going to integrate a new Forum, which will be much more powerful. Please, if you appreciatate this site, then please add a comment somewhere and let me know. You do have to register (takes 2 minutes), but I really appreciate feedback, which meaks me feel it’s worthwhile spending the time.

Thanks

Alex

Hi Everyone. I know, I know – updates have been thin on the ground and for which please may you accept my humble apologies!!! I just added the SMDR manual for the NEC 2000IPS and am going to add a few more useful articles now. Be Well!

Some users have enquired about the SMDR manual. Attached below is the SMDR manual for R14 release NEC IPS CPUs. Please bear in mind that before R10, there was only one format of SMDR output (called Former Format) and then from R10 onwards, you have the option to select an Extended Format.

The main difference is a few extra fields of data – most imporantly an abandonment field and abandonment time.

Right Click and “Save As” to Save The Manual Here…..

The following table shows how much power is required to supply each fully loaded PIM in your NEC IPS configuration. This question often comes up as IT staff need to calculate their power consumption in the event of a power failure, so they can effectively manage their power backup strategy.

The graph shows for how many PIMS the expected power consumption in Watts Per Hour and BTU per hour.

Power Consumption for an NEC 2000 IPS

Happy Christmas everyone and a merry new year. I’ve added a load more articles in the previous weeks with many more to come. Don’t forget, if you get stuck over christmas, you can call our 24 hour emergency number at 09050 990 010 to speak to an NEC and Zeacom Engineer, if you’re stuck up the river without a paddle!

Quick special thanks to all the help we’ve received from our USA and Austrlian counterparts – the engineers out there in the thick of things! Thanks for all your positive comments and glad we’re all able to help each other!

Have a good one!, one and all!

Changing CLOP

We use several commands to control what CLOP is sent out by any given extension, be it analogue, Digital, IP or Virtual. There are 4 widely used parts to this command.

The use of this command relies on the network ‘allowing’ the PBX to predetermine what CLI is sent out on each call. Generally this is a feature you have to have enabled with the circuit provider and they will only let you send out numbers proven to belong to your company.

The attachment of a CLI to an extension is formed of two parts – the first part of the string and the second part of the string. The first part is held within a table of up to 15 different variations (CM>1213). The second part is attached directly to the extension using CM>1212.

CM>1325 – Permits or Denies the sending of CLI to the network
CM>5005 – Builds a table of up to 15 different National area codes
CM> 1212 – Attaches the last 4 digits of the CLI to an extension
CM>1213 – Attaches the rest of the digits as determined in CM>5005 to the extension.

Below we break down examples of each command:

Example:

CM> 1325: 1001 = 1

This means that extension 1001 is permitted to send out a CLI to the network as it’s own “CLOP”. If the Second Data had been a Zero then the extension will be denied sending a CLOP (circuit vendor permitting).

CM> 5005: 01 = 0190833

This means that we have within table number 01, the first part of a number which is 0190833. You can have different types of number in table number 00-14. The last four digits are assigned directly to the extensions in the final command;

The following two commands are made up of the Command, followed by the Extension, followed by the type of number to be sent:

CM> 1212: 1001 = 1001

This means that extension 1001 is going to attach the digits “1001” to the CLI string it sends out to the network when making an outside call.

CM> 1213: 1001 = 01

This means that extension 1001 will use whatever number has been configured within table 01, using CM>5005 as the first part of the string.

Reset PIN on IP phone

It is a good idea to put a PIN number on IP phones for several reasons:

• Security
• Prevention of someone logging on under the wrong extension and logging out someone else
• Ability to do a ‘follow me’ and log out the previous logged in location

However sometimes it is necessary to either reset or setup a PIN number.

Example:
CM> 2B00 : 1001 = 1234
This means that extension 1001 is setup with the PIN number of 1234.

Note: This guide assumes you know how to input commands into MOC.

MOC mode is a command line interface to the phone system. It is made up of a few simple keyboard commands:

• / = Start
• Space = Enter
• . = Execute
• Enter = scroll forward
• F3 = scroll back

Command 14 allows you to listup anything that resides on possible programmed LENs (or wirable ports on the phone system). The programming is defined as follows:

Command > 14

First Data: XXYYY

XX is the module number. Main Site PIMS 0 & 1 = Module 00, PIMS 2 & 3 = Module 01, PIMS 4 & 5 = Module 02 and PIMS 6 & 7 = Module 03

Remote Sites are generally known as Module 33 for Remote Site 01 and Module 44 for Remote Site 02.

Second Data: Z-ZZZZZZ

This data will be what is programmed on the port. A number such as 100 will generally be an analogue station. A number prefixed with an F is a digital station. A number prefixed with a D is a trunk (such as ISDN2 or Analogue Trunk), and a number prefixed with a DD is an IP-TDM conversion channel.

Upgrading Licences the New way!

This guide decribes the procedure for upgrading the new style NEC licenses on an NEC 2000 IPS or Philips Sopho IPS. This was written in the UK, where the licence model changed upon the release of the R10 processor. In other countries this may be different.

The older style used KeyFD – floppy disks which were written with the serial of the NEC CPU when applied to a the processor, meaning they can only ever be re-applied to the original processor. This was replaced, as I’ve said with a new method where the licences either came in a ZIP file, or on floppy disk.

License Loading Procedure

This first step in the procedure will guide you through the relevant steps to import your new licences onto the CPU. The file that will be delivered may be sent to you by email, or may come on floppy disk. If you’re using the licence install program which comes with MATWorX R10, then the IVS2_opt.exe files must be loaded into the root of the floppy drive . If you manage to get MATWorX R11+ then you can simply navigate the program to the directories on your computer which contains the licence files.

You will also have received a text file with what licenses will be added. An example below indicates that the file will add an 8 IP port license and a 4 port SP30 license.

NATION:GB

CARDTYPE:

SYSTEM_ID:

MP_BARCODE:

CPU_NO:

JOB_NO:065857

STOCK_NO:960052150497 960052150641 960052150680

IPS_LIC:8

SP20_LIC:0

RPIM_LIC:1

SP30_LIC:4

LT64_LIC:0

GEN_KEY:

OPT_KEY:0909953779140

PO:419590065857

CUST_NAME:200 IPS TEST

To display the licenses in the CPU using the MOC in MatWorX, type the following command:

CM>F88:01:

This will display the first license. Press return to display each license in turn as below. Note: in this example below, there are no SP30 or IP Port licenses.

Applying The Licences

1. Run the program ‘IPS Registration wizard’. This can be found under program files / MatWorx (dependant on which version of MatWorx you are using) IPS Registration Wizard.
2. Begin the IPS Registration Wizard and when you reach the installation/Activation screen below, select install software.

3. After you press the Next button, the Keykeeper load screen will appear as below. Please insert your License disks. Once the disk has been loaded it should look like the picture below. (note this image is from MATWorX V10, so it doesn’t offer you to browse to a folder on your machine).

4. The next screen will have a start button on it to load the option disks please press the start button.

5. Once the option disks are loaded press the next button and a screen will appear that will ask if you want to activate now or later. Please select activate later and check the box as below:

6. After clicking next the wizard will ask you for a location and name to save the device activation profile. Once the folder has been chosen, press the Create button. This will create you a file in your chosen location called ‘Name ( the name you called this file ).dpf’.
7. Once the file is created, click next. You will be asked to finish the Wizard .

This is the first step completed. You have loaded new MP software and loaded Keykeeper disks and created a profile that can be authenticated with an NEC server via an analogue modem.

Creating an activation profile

1. Run the program IPS Registration. This can be found under program files MatWorx IPS Registration Wizard.
2. Begin the IPS Registration wizard and when you reach the installation/Activation screen below, select Activate Software as below:

3. Click the next button and this will take you to a screen that ask ‘s if you would like permanent activation or Temporary activation. Please select permanent activation. If there are no PSTN lines available on site, temporary activation will activate the processor for 5 day’s .You need to activate the processor permanently before this 5-day period expires.
4. After you select permanent activation the next 2 screens will ask you to fill in customer and engineer details. The fields denoted by an asterisk are mandatory but we recommend you fill in all the fields . Please see the examples below:

5. After filling in the details, click the next button a screen will appear with 3 options please select “Register from device profile” then press the next button.
6. The next screen will confirm the modem on your laptop/PC and the number that needs to be dialed.
7. After selecting next a screen will appear that will ask you for the location of you’re your .dpf file you created earlier. It will also ask you for a name and location for the Activation profile file (.apf). This is the file that is created by the registration server in Holland and needs to be registered in the CPU.
8. Once you have entered the names and locations above you have to press the Activate button and this will then dial our registration server in Holland. When finished, the wizard will display a screen that will say that the device was successfully activated and create you a file that will look like this
9. Once completed press the next button and finish the wizard.
You have now successfully created a activation profile to register on the CPU.

Activating CPU from a profile.

1. Please follow steps 1 – 4 in creating an activation profile. The site info will already be completed when you run it this time.

N.B. you have to have the port on the CPU set at 9600 and there must be NO password enabled on the system.
2. After completing above a screen will appear with 3 options will appear please select “Activate device from Activation profile file (.apf)” then press the next button.

3. After clicking next a screen will appear that will ask for the location of the Activation profile file.
4. Once you have found the location of the file, please press the Activate button. Once the system has been activated a screen will appear saying that it has been successfully activated.
5. After pressing the next button the following screen will appear reminding you to reset the CPU.

6. Click next to finish the Wizard. You should then connect via MatWorx and check if the licenses have been registered as below.

You have now successfully upgraded your licenses on the CPU and will now have and additional 8 x IP ports and 4 x SP30 licenses.

Initialising the CPU

Set Rotary Switch 3 to position 2.

Press reset button on CPU (Off Line Mode no call processing)

Connect your computetr’s serial port to you PBX processor’s RS0 port

Using MATWorX go into MOC mode.

Connect to PBX

Execute Command 00 FD 1 SD CCC .

Red light on CPU flashes fast.

OK appears on the screen.

NOTE: If there are, or likely to be IP stations you need to customise the Switch for this. Virtual PIMs are required for IP stations. (1 Virtual PIM allows 64 IP stations )There is a trade off between IP and TDM stations as seen in the manual. The command 00 can be used to achieve the correct number. see examples shown below.

Execute Command 00 FD 11 SD CCC ( To create 7 virtual and one physical PIMs)

Or Command 00 FD 12 SD CCC ( To create 6 virtual and two physical PIMs )

Or Command 00 FD 13 SD CCC ( To create 5 virtual and 3 physical PIMs )

Or Command 00 FD 14 SD CCC(To create 4 virtual and 4 Physical PIMS.

Set Rotary Switch 3 to position 0.

Press reset button on CPU.

Procedure To Safely Restore An OFD

What is an OFD?

It’s a file, which MATWorX can generate, which is essentially a listup of all the command data in your 2000 IPS. You can generate an OFD by going into MATWorX and selecting the Save/Load/Verify from the Menus.

When Can I Generate An OFD?

You’re supposed to do it offiline (rotary switch in position 2, system reset) and via a Serial connection. If you switch it to 19200 baud, it should take less than 20 minutes, depending on how much data is on the system. MATWorX will let you generate an OFD whilst in ONLINE mode, but it’s not recommended because certain parts of the programming may be in use, or be changed whilst the generation is occuring, thus providing you with corrupt data. You can also generate an OFD over serial or modem cable – however for some reason it suggests it will often take hours, and I wouldn’t trust the outcome!

Why Would I Generate An OFD?

You may simply want a routine backup of all your PBX programming. You may be making lots of changes, which will require a save to ROM and therefore not be un-do-able, and want a get-out-of-jail-free card. If you’re performing an MP firmware upgrade, then you WANT to take an OFD incase it all goes pear shaped.

Things To Know

Once you have taken your OFD (which will usually be a few hundred kilobytes), you can then use it to restore to another, or the same processor. It’s also generally accepted that you clear down all the data on the system (also rotary 2, reset, serial connection, CM00, 1, CCC).

You apply the OFD in the same place you generated it, except under the LOAD section. You can also verify an OFD to see if it’s all good using…….verify!! Again, only load an OFD when in offline mode.

Once loaded here are some pointers:

Do an EC6/backup to ROM BEFORE you reset the PBX. I think the system automatically backs the new data up to ROM when the OFD restore finishes, but do it again to be sure.

Then, still in offline mode, do an Office Data Conversion using command CM00>90:0. If you have upgraded the firmware on the CPU, this will ensure that any commands which have been replaced or superceded will be migrated to the new ones.

ROM again

Check and Change the time(it’ll reset).

Test both an IP and TDM phone – the Dial tone/Hold/Ring etc maybe different, if so, you will need to go over and check your tone commands, and possibly, upload specific tone firmware onto your MP. I know in the UK we sometimes mistakenly (those silly boys!) were given Dutch firmware with different tones, which we had to manually over-write. DTG files must be loaded using an MP download with rotary switch on 8.

You can also run in MACH editor a dial tone conversion script (if you have one) – changes won’t occur til you ROM and reset).

IP phones tone may need to be changed manually. On modern firmware IP phones, you have a hidden menu where you have to set the Region to the local country tone. There also were some commands, I think to set it system wide – but I don’t know for sure.

To change to UK dial tone do doing the following (on an IP phone):

Hold, Transfer, *, #

Hold, #, 0

look for menu 3 Area ID

when in Area ID, enter 8# until Uk is displayed.

Save change and wait until phone boots up

Check dial of IP phone.
If everything checks out the create another OFD as a backup. Well done!

How To Setup Call Pickup Groups In Matworx!

Intro

Okay, like a linux bore at a computer market in the sports hall of a school outside Dartford, I’m going to lay it down here that if you really could be bothered, you won’t go wrong adding, deleting and modifying a Call Pickup Group in MOC mode. The reason I say this is that the MATworX GUIs sometimes can’t work out what’s going on and will give you mis-information. A perfect example is when you have an extension in a pickup group – then some nonse deletes the extension and recreates it again.

If that extension has not been removed from the pickup group first then it is technically referred to as FUBAR (it won’t work).

That’s because like most ‘groups’ in the NEC IPS – they’re built in what can only be described as a chain – a chain which, when a link is removed falls apart and is neither use to man nor beast.

So, what I am getting at in a convoluted way is that if one day you sit down, and you transform from a smiling, whistling, happy-go-lucky human being to a chainsaw-wielding maniac – all because MATworX makes no sense whatsoever, then you’ll need to go into MOC to fix it. That, alas is another day, another story. Shall we begin?

To setup call pickup groups, you need to go into MaTWorX and click on Station, then click on Call Pickup Group:

The Call Pickup window will open…

Yes, it’s empty. You need to click on Listup in Create Group. MATWorX will now take 3 of your Earth days to download the current data that’s already on the PBX.

To Create Pickup Groups:

The list underneath the Available column are the extension numbers that have not been assigned in a pickup group. To assign them in a group you need to highlight one of the extension numbers and then click on the button with the arrow facing right, this will move the extension number to the Members column. Carry on highlighting the other extension numbers and moving them to the right column until all the required extensions are on the right hand column.

Click on Build Group to create the pickup group. MATWorx will then go away and DESTROY any existing group you modified and REBUILD a new one!

Bear in mind that each extension number can only belong to 1 pickup group only.

To setup the pickup button for each extension you will need to click on Station and then click on Station Assignment

If you click on Key Data Assignment

If you look at the example on Key 8, the pickup code is F0020, this code is used to pickup all the other extension numbers that is in the same pickup group as the extension number you are on now. Bonus Ball: F0021 is pickup station (not a group – just pickup the phone, press this button and the extension which is ringing and t’will be answered!)

To check and/or modify the pickup groups, go to the Modify Group section:

For Example, The pickup group for x7126 has x7149, x7120 and x7124

x7126 is capable of picking up x7149, x7120 and x7124 by pressing the 8th button (F0020).

If you need to modify the pickup group then use the button with the right hand to include more extensions and the button with the left arrow to delete out of the group.

Click on Update Group to update the pickup group.

We’ve introduced a mini-forum section, to simplify the concept of asking and answering questions. Anyone can post – you can reply to posts without registering, and create, edit etc posts if you just register.

Registration takes seconds. Any questions posted should have answers within a few hours.

Hi All! It’s a little rough-and-ready, but we’ve implimented a new Forum Section to this site. You can now really easily ask and answer questions about three main topics – NEC 2000 IPS & SV 8300, NEC 2400 IPX, and the Zeacom Server. Go on, sign up and show your support!

SMDR Overview

The Station Message Detail Recording (SMDR) feature allows the system to send a raw data of the trunk outgoing/incoming call information. The SMDR data can be received by a personal computer (PC) which is running RS-232C terminal emulation software. ( This is referred to in the rest of this TIB as simply “SMDR terminal”) The NEAX 2000 IVS provides two sources of SMDR output – one is via the Main Processor (MP) built-in SMDR, and the other is the SMDR via the Application Processor (AP00).

Call information is sent out from the MP or AP00 to the SMDR terminal when each call is completed. If the SMDR terminal is not connected to the system or if the SMDR terminal is not ready for receiving information, the call information is temporarily stored in the MP or AP00. As soon as the SMDR terminal becomes ready to receive information, the call information temporarily stored in the MP or AP00 is sent out to the SMDR terminal.

MP Built-in SMDR

The Built-in SMDR consists of the MP and the external SMDR terminal.

• MP card:The MP stores various kinds of information on an event basis. When a call is completed, the MP sends out the call information for that specific call to the SMDR terminal. Two RS-232C ports can be used for the SMDR terminal interface. The MP keeps supervising the status of the SMDR terminal. If the SMDR terminal is not ready to receive information (Busy Status), the MP temporarily stores the call information into its internal memory. When the number of the call records stored in the MP reaches the maximum, new call records will be lost. Note: the call record memory will be cleared by MP reset.

• SMDR Terminal: An Asynchronous Personal Computer is used as the SMDR terminal for receiving and processing the call information. The maximum number of SMDR terminal is two.

SYSTEM CAPACITY

(1) MP Built-in SMDR:

# The maximum number of trunk calls simultaneously: No EXPMEM card on MP provided: 64 trunk calls, EXPMEM card on MP provided: 255 trunk calls.
# The maximum of call recorded: No EXPMEM card on MP provided: 256 call recorded, EXPMEM card on MP provided: 1024 call recorded.

SMDR terminal Programming

Command FD SD

4000 0 or 1 14 (This sets port 0 or 1 to output SMDR, note: if you set port 1 to SMDR inbuilt modem cannot be used!!!!!)
4001 *0 or 1 1 (Default) – Data length 8 bits
4002 *0 or 1 1 (Default) – Parity check ineffective
4003 *0 or 1 1 (Default) – Parity odd
4004 *0 or 1 0 – 1 Stop bit
4008 *0 or 1 4 – 9600 Data speed

Additonal commands:

1306 – Provide SMDR for station
3514 – Provide SMDR for trunk route
1305 – Provide incoming SMDR per extn
3549 – Provide incoming SMDR per Trunk Route
CM08, FD:426 SD:0 Effective for all incoming calls
CM08 FD:463 DS:0 Send CLI to SMDR terminal

To test the output from the main processor after the above programming connect the SMDR cable between the comm. Port on your PC and the Main Processor. Run Hyper Terminal or a similar application set the comm. Port as : 9600 8 none 1 and you should get the following output after several successful calls:

0!KE030027001810 10311157421031115815 000030 00000 0!KE030026001811 10311157561031115824 00003000001908690888 0 0!KA03003400120210311157421031115824 0000300301620292047744000000 0!KA030055001216 1031114940103111583800003003016201753822921 0000 00!KE030026001402 10311158241031115900 10003000001908690888 0 0!KE030025001810 10311155131031115921 000030 000012528202550 0!KA061250001810 10311155381031115921 000061061711 0000 0 0!KE0300
26001811 10311159121031115929 00003000001512366600 0

Setting Call Forwards on Dterms and Analogue stations.

Call Forwards can be set on both Physical and Virtual extensions. Before setting Call Forwarding please use CM 15 to check if call forwarding is allowed for the class that the station belongs to. By default, call forwarding externally is barred. Follow the link below for further details:

Call forwarding Class of Service

To enable Call forwarding to external numbers you need to check if Trunk to Trunk transfer is enabled. Follow the link below for further details:
Trunk to Trunk Transfer

Using the Handset to Set Call forwards:

To Set:
1. Press the Speaker button
2. Press the Call Forward button (Call Forward All /Call Forward Busy /Call Forward No Answer)
3. Dial the number of the required destination
4. Press the Speaker Button

To Cancel:
1. Press the Speaker button
2. Press the Call Forward button (Call Forward All /Call Forward Busy /Call Forward No Answer)
3. Press the Star key
4. Press the Speaker Button

Using Access Codes:

To Set:
1. Lift the handset
2. Dial the required access code to set the Call Forward (i.e. *01 for Call Forward All, *02 for Call Forward No Answer and *03 for Call Forward Busy )
3. Dial the number of the required destination
4. Replace the handset

To Cancel
1. Lift the handset
2. Dial the required access code to cancel the Call Forward (i.e. #01 for Call Forward All, #02 for Call Forward No Answer and #03 for Call Forward Busy )
3. Replace the handset

Using the Command Interface MOC:

To Set:
CM E600 (to set Call Forward All) > Extension Number : Destination Number (if to an external number, the access code must be used e.g. 9,123)
CM E601 (to set Call Forward Busy) > Extension Number : Destination Number
CM E602 (to set Call Forward No Answer) > Extension Number : Destination Number

To Cancel:
CM E600 (to set Call Forward All) > Extension Number : CCC
CM E601 (to set Call Forward Busy) > Extension Number : CCC
CM E602 (to set Call Forward No Answer) > Extension Number : CCC

Here is a downloadable version of an engineering course on the NEC 2000 IPS system, circa 2003. Some of the information is out of date, but overall it’s a great introduction to the standard architecture of the system.

If it’s of use to you, please post a comment.

NEC IPS Engineers Course – Basic

Here are some manuals for the NEC NEAX 2000 IPS. We’ve included here R14 manuals, which are pretty much backwards compatible – they list up which series release of MP firmware is required for commands which were introduced along the way.

• General Description Manual – A Philips Manual describing the features, capacity and so on of the NEAX 2000 IPS (or Sopho IPS as they call it)
• 2000 IPS Reference Guide – Talks about the history of NEC, the architecture of the NEAX 2000 IPS, and again it’s capacity and features.
• R14 Business & Hotel Feature Programming Manual – discusses how to program all the features of the system and associates commands together so you know all the commands related to one another to make something work
• R14 Command Manual – The Holy Bible! Contains all the general-release engineering commands for programming on the system
• R14 ISDN System Manual – Manual specifically about implimenting ISDN connections
• R14 Maintenance Manual – Manual for troubleshooting, alarm codes, problem solving etc
• SIP Trunk Manual - Programming the SIP Trunk Card

I’ll be posting up more in the near future – but if anyone has any problems downloading these, or need something specific, then please let me know.